1. Orders & Payment

• All orders must be placed through our website. If you would like to place a custom order, please use our custom order form and we’ll contact you for further details.

• Payments must be made in full before orders are processed. We accept major credit and debit cards.

• Orders are subject to availability, and we reserve the right to cancel any order due to stock limitations or unforeseen circumstances. If this occurs, we will issue a full refund.

• Prices are subject to change without notice, but confirmed orders will not be affected.

2. Cancellations & Refunds

• Cancellations must be made at least 3 days before the delivery or pickup date.

• Refunds are only available for cancellations made within the allowed time frame, minus any non-refundable deposits.

• Due to the perishable nature of flowers, we do not offer refunds or exchanges once the order has been fulfilled.

• If an error occurs on our part (e.g., incorrect order fulfillment), we will work to resolve the issue with a replacement or partial refund.

3. Delivery & Pickup

• We offer delivery within the lower mainland. A delivery fee applies based on location.

• Pickup is available at our establishment located in Vancouver, BC. Our pickup location will be sent through your email after you place an order.

• If no one is available to receive the order, we will attempt to contact the recipient. Additional delivery attempts may incur extra fees.

• We are not responsible for delays caused by incorrect addresses, weather conditions, or unforeseen courier issues.

• Customers must inspect their order upon delivery or pickup. If there are any issues, they must be reported within 24 hours.

4. Product Availability & Substitutions

• Fresh flower availability depends on seasonal and market conditions. We reserve the right to substitute flowers of similar value and style if necessary.

• While we strive to match the photos on our website, natural variations in color and shape may occur.

• If specific flowers are unavailable, we will notify you before making substitutions whenever possible.

5. Custom Orders & Collaborations

• Custom floral arrangements require at least 7 days' notice to ensure we are able to get all the flowers needed.

• A deposit may be required for large or custom orders, which is non-refundable after a certain period.

• Collaborations with other businesses must be discussed in advance, and separate agreements may be required.

6. Liability & Responsibility

• Once flowers are delivered or picked up, we are not responsible for their condition. Proper care instructions will be provided.

• We are not liable for any allergic reactions or sensitivities to our flowers. Customers should check for any potential allergens before placing an order.

• We are not responsible for damage caused by improper handling, temperature exposure, or failure to follow care instructions.

7. Privacy & Data Protection

• We value your privacy and will never share your personal information with third parties without your consent.

• Payment information is securely processed, and we do not store sensitive financial details.

• By using our website, you agree to our privacy policy regarding data collection and use.

8. Changes to Terms & Conditions

• We reserve the right to update these terms at any time. Any changes will be posted on our website.

• Continued use of our services after updates implies acceptance of the new terms.

For any questions or concerns, please contact us at la.lavisharrangements@gmail.com.

Thank you for choosing Lavish Arrangements! We appreciate your support.